Return Policy

Please ensure you have read and understand this return policy

General Terms

Backroad Trips will be referred to as the 'supplier' in this agreement.

The term 'supplier website' refers to the following web site: https://bckrd.com

The supplier reserves the right to update the rules when necessary, and the updated version will be published on supplier website with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by the supplier immediately. All buyers are deemed to accept the rules if they are using the services provided by the supplier.

For after-sales issues, buyers should file a return & refund request within 30 days of the delivery date. The period of Return & Refund request filed exceeds, the supplier reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting the supplier customer service to cancel the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, a prepaid return label will be provided within 3 business days to return damaged/broken goods. A refund will be issued on receipt of the damaged goods.

The supplier will not accept after-sale request for "non-defective remorse returns".

Once the buyer submits the after-sales warranty request, the buyer needs to provide evidence (as the clause states below) to Backroad Trips. If the buyer cannot provide compelling evidence within the after-sales warranty period policy indicated, Backroad Trips has the right to reject the return and refund request.

Refund Request Timing

The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Goods Returned in Transit

If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.

Goods Destroyed in Transit

If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.

Wrong Receipt Information

If the buyer puts wrong receipt information on an order, the buyer should contact the Backroad Trips customer service to request an update to the order with the correct receipt information.

Please note the receipt information correction or order cancellation are not guaranteed.

If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

If the goods have been delivered to the wrong receipt, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will additionally be in charge of the redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

Defective Products

Defective Products include: package breakage/significantly not as described/missing or wrong goods/quality problems.

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request with the supplier, the supplier should check the proof and give a response within 3 business days.

If the proof checked by the supplier is not showing the problem clearly, the proof is invalid, and the supplier has the right to reject the buyer's refund request.

If the buyer's proof shows a problem clearly after being checked by the supplier, the proof checking time shall not more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.

If proof is valid, and buyer requests redelivery, the supplier should redelivery within 5 business days of proof approval. Please note suppliers have the right to refund order if the redelivery products have no stocks, or buyers are able to reorder products when the products are restocked.

Logistics Issues

Untimely Tracking Info Updates

If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, supplier should refund order within 3 business days since buyer request.

Note: this clause is not applicable for special time/periods such as holidays, pandemic, abnormal weather, or other abnormal situations.

Too-long of Shipping Period

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. Supplier should refund order within 3 business days as buyer request.